Why a Good NAP is Important For Your Business

There’s nothing better than a good, long nap in a hammock on a lazy summer afternoon for your mind, body, and soul.

AND…there’s not much better than good, consistent NAP for the Online Visibility of your business.

NAP (Name, Address, Phone Number) for Online Business Listings

Ah, the internet. The digital phonebook of the 21st Century. If you’re trying to find a business, product, or service in your area, all you have to do is hit up your favorite search engine and type your query. For consumers, it’s easy to find exactly what you’re looking for, both where and when you’re looking for it.

For local businesses, it’s another matter entirely. A matter of getting your business found by those searching consumers, so that you can make sales and grow your business. Ensuring your online business listings are accurate and complete is the most important way of doing so.

What’s An Online Business Listing?

A business listing is a public profile that contains a business’s vital information such as name, address, number, website, hours of operation, and more. They act as a “virtual doorway” to local businesses and can (and should) be found across hundreds of online listings and directory sites across the web. Some directories are vertical-specific, though many like Yelp are generic catch-alls for all businesses.

Who Needs Online Business Listings?

Everyone! Local businesses need listings in order to be found, and consumers need listings to find products and services they’re looking for! Any local business that wants to be found online needs business listings. Your business may even already have them, whether they realize it or not.

How Local is Local?

The term “local business” does not necessarily refer only to small and medium-sized businesses, but can also include multi-location or national companies that have a presence in local markets. When the word local is used, we’re talking about businesses being searched for or found in their area by nearby consumers.

When consumers hit the keyboard to find a business or product/service, they’re more likely to spend their dollars in the local area. Why take a road trip just to get a haircut, or pay online shipping fees when a local boutique has what you need?

Listings For Local SEO

If you want to rank well in local search, you need consistent NAP data, website, hours, and more across all major listing directories. This is essential for search engines to validate them as a credible local business.

The more accurate and consistent data there is about the business across the web, the more search engines will trust the validity of the business. And the more the search engines trust the business, the higher they will rank in local SERPs (Search Engine Results Page).

What’s In An Online Business Listing?

The information contained in business listings can vary across verticals and directories—but some key pieces of information hold true across them all.

NAP Data

The most crucial data held in a business listing is the NAP data is name, address, and phone number information. NAP data for online business listings is critical for the online visibility of any business, and every listing source contains this information for the businesses listed. Having correct NAP data ensures that not only will consumers find your business online, but they will also have accurate, up-to-date information on how to contact you.

NAP data is also important for search engines like Google to display your client’s business in geo-targeted searches. If someone is searching “good seafood” in the Boston area, the local Boston seafood places with correct NAP data will appear. Of course, Google gives search ranking priority to businesses with correct NAP data—how else are they supposed to tell where you are, what you do, and if you’re even a legitimate business at all?

The stats

Consumers are looking for your client’s business! What exactly are they looking for?

  • 53% of mobile searchers are looking for directions
  • 50% are looking for business addresses
    Think with Google

Despite the importance of accurate data for NAP for Online Business Listings, our data shows that many businesses are failing even at this basic step into the world of listings.

  • 86% of businesses have either missing or incorrect company name information listed across all listings sources
  • 72% of businesses have either missing or incorrect address information listed across all listings sources
  • 71% of businesses have either missing or incorrect phone number information listed across all listings sources

Hours of Operation

One of the most important details about your client’s business to include besides NAP data is the hours of operation. When a consumer is searching for their business (or their goods/services), they have a high purchase intent, and are likely searching for an immediate need.

The consumer will likely a visit a business after the business is shown as “open” on their Google search.

If your business has no hours listed, the consumer would have to go out of their way to find out whether they’re open or closed from their website, or a phone call. Or, worse yet, they drive to visit the business and find that they’re closed. Now they’re not only inconvenienced by not knowing your client’s business hours, but they’re also upset for wasting their time. Let the negative reviews commence!

If your competitor has their business hours listed, they’ll likely capture that consumer. People just want their needs fulfilled—they’d be happy to spend their money at a business that has their hours correctly listed if they were coming in-store to make the purchase.


Does your business have a central “hub” of information to direct users to online? Throw that website link into their business listings. Consumers will often travel from Google search into a business website to get a feel for the business, and learn more about what they’re offering. So obviously, including a link to your client’s website is important for their online presence.

If a user can find the website, they’ll get a better impression of their business.  This usually results in a more positive experience.  Make sure you stand out on the SERP by including their website data in the listing information.

Other listing information to include

Depending on your client’s business, there might be other important information to include in their online business listings.

  • Payment methods
  • Services
  • Brands
  • Holiday hours
  • Photos
  • Social profiles
  • And more!

Include as much information across all listing sources and directories.  This will make it easier for your clients to find you and purchase your products and/or services.

If you need help getting a good nap you may want to check out wayfair.com but if you need help making sure your NAP is 100% accurate across all the Online Listing Directories connect with me today:  dwatts@waynation.com.